Shipping and Returns

Shipping:

UK (inc. N.I.) - £3.99. For orders over £100, shipping is free, unless stated.

Europe - £13.99. For orders over £200, shipping is free.

USA, Canada and Australia - £19.99. For orders over £250, shipping is free.

We can ship your order direct to the recipient. If you require this service, just fill out the form when checking out.

All of our orders are despatched via Royal Mail.

We usually allow 5-7 working days for delivery, although during busy periods (i.e. Christmas, Valentine's, Mother's Day), orders can take up to 10 working days. Please ensure your Christmas orders are placed before 14th December.

Please Note: If using a voucher bought from one of our deal partners, shipping costs will be as advertised on the deal voucher. If the total order exceeds £100, shipping costs will still be added.

 

Returns: 

We will gladly exchange any item providing it is returned in good condition, unworn and in its original packaging, within 7 days of receipt. Refunds will only be given on items which are established as faulty.

Should you wish to return a purchase, please send an email to returns@aspirejewelleryonline.co.uk  with a brief outline of what the problem is or what you wish to exchange the item for, along with your original purchase order number and any other relevant information. Upon us receiving your email, we will issue you with a returns reference number. Once you have received a reply, please ensure the item is packaged securely with padding and send by a registered form of post.

Please note: The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel, using a delivery service that insures you for the value of the goods. We cannot be held responsible for items lost in the post.

 

Please Note: The customer is responsible for any postage costs incurred when returning goods.


Always include your order number and returns reference number in all correspondence.

Customers have 7 days from date of receipt to request a return and a further 7 days to return an item. If an item is returned due to a manufacturing fault, then once we have received the item a member of our team will assess it and once it has been established as faulty, a refund, if requested, shall be given. All items returned for exchange or refund are subject to thorough examination of condition. The company reserves the right to refuse all returned items if deemed not to be in the same condition supplied to the customer. If the customer wishes to exchange the item, they may have an exchange to the same value of the original purchase price or a credit note will be issued.

We at Aspire pride ourselves in the quality of our products, but we cannot guarantee against misuse and mistreatment of the jewellery. Therefore, if items are established as customer accidental damage or being down to general wear and tear, no refund or exchange will be given.